Guest Policies

Designed to ensure a seamless and elevated experience for every visit.

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  • We are committed to delivering exceptional results while maintaining the health and integrity of your hair, skin, and nails.

    If you are unsatisfied with your service, we are happy to offer adjustments within the guidelines below to ensure you feel confident in your results.

  • As part of our commitment to sustainability, we partner with Green Circle Salons to responsibly manage beauty waste.

    A $3 eco fee is applied to services to support these environmentally conscious practices.

    Thank you for supporting more sustainable beauty.

  • A 25% deposit is required at the time of booking to reserve your appointment. Your deposit is applied toward your service total.

    For select services, a higher deposit may be required.

    All guests are required to complete an intake form prior to their appointment to ensure safe, personalized care.

    Booking an appointment confirms acceptance of our policies.

  • We kindly require a minimum of 48 hours’ notice to cancel or reschedule your appointment.

    • 48+ hours’ notice: Your deposit may be transferred to a new appointment.

    • Less than 48 hours’ notice: Your deposit will be forfeited.

    • No-show: Your deposit will be forfeited, and future appointments may require a higher deposit. Repeat no-shows may be subject to a charge of 100% of the scheduled service total.

    If you are running late, please contact us as soon as possible. We will always do our best to accommodate you, though services may need to be adjusted.

    We understand that unexpected situations can arise. Please reach out to us as soon as possible if something comes up.

  • We offer complimentary adjustments within the following timeframes:

    • Haircut & colour: within 7 days

    • Gel polish: within 5 days

    Concerns must be communicated within this time to qualify.

    Please note:

    • Adjustments do not apply if changes have been made by another provider

    • Proper at-home care, including professional products, is required

    • Corrective services and previous at-home colour are not eligible

    • Policies apply to services performed by Beautique employees only

    We do not offer refunds on services.

    Our priority is to work with you to achieve your desired results through appropriate adjustments whenever possible.

  • We stand behind the professional products we carry and want you to feel confident in your purchase.

    • Unopened products: May be exchanged or returned for a refund within 30 days of purchase with receipt.

    • Opened products: May be exchanged within 14 days if at least 90% of the product remains. Opened products are not eligible for a cash refund.

    • Defective products: Products with a manufacturing defect or defective packaging may be exchanged or refunded. We will work with the manufacturer to resolve the issue whenever applicable.

    • Final sale: Products that are significantly used, damaged, contaminated, or returned without proof of purchase are final sale. Products discounted by 25% or more are also final sale.

    Because opened products cannot be resold, we reserve the right to limit returns and exchanges where necessary.

  • Gift cards are final sale and can be used toward services provided by Beautique employees, as well as retail product purchases.

    They are not valid for services performed by independent artists. If you are unsure, please ask our team or refer to our Team page.

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Shelf stocked with skincare products, including cleansers and serums, in a retail store.
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