ONLY THE BEST

We Guarantee It

As a professional, I can't tell you how important it is to take the most realistic and healthy approach to achieve your beauty goals! If after your appointment, in the unlikely situation that you are unsatisfied with your results, we are more than happy to make adjustments within reason. *Please note there are limitations to adjustment appointments.

No Refunds Please understand that a lot of work was put into your appointment, and product was used. Instead, we want to work with you to give you your desired results!

Nail Repairs & Polish We offer a 5-day guarantee on gel polish applications. If your gel polish chips or peels within 5 days of your service, we’ll gladly repair it at no cost. Due to the nature of the product, regular nail lacquer is not guaranteed.

Haircut & Colour Adjustment Policy Your haircut and colour service are eligible for a complimentary adjustment within 7 days of your appointment. Any concerns must be communicated within this timeframe to qualify.

Please note:

  • If you or another stylist make changes to your hair, you will no longer be eligible for an adjustment.

  • Proper at-home care is required, including the use of salon-quality shampoo and conditioner.

  • Services involving corrective colour or previous at-home colour are not eligible for adjustment.

** This policy is only applicable to the services provided by an employee of Beautique Beauty Lounge. Self employed artists are responsible for their own work and have their own policies. Not sure if your services were provided by an employee? Please visit "The Team" page for clarification.

Spa Etiquette

Please arrive 10 minutes prior to your appointment for consultation and a timely start to your service.

Please put your phone on silent during your stay.

Should I be naked for my spa service? Depending on the service it may be easier for your Esthetician; however, please dress down to your comfort level. Our Estheticians go to great lengths to make sure that you are comfortable and uncover only the area being worked on at that time.

Robes & slippers are available for all guests.

A minimum of 48 hours notice is required to reschedule or cancel your appointment.

All appointments are secured with a credit card or gift card at the time of booking.

Our Booking Policies

Booking Policies

To ensure a seamless experience, we kindly request a valid credit card on file to secure your appointment. Your card will not be charged at the time of booking.

If preferred, you may provide a 50% non-refundable deposit via e-transfer, cash, or gift card.

We ask that all guests complete a confidential intake form—either digitally or in person prior to your appointment. This information helps your service provider deliver the highest level of care, customized to your needs.

Booking an appointment with us confirms that you acknowledge and agree to our policies and procedures. We look forward to welcoming you and providing a truly exceptional experience!

Rules for Cancellations

Cancellation Policy

At Beautique, we value both your time and ours. To provide every guest with the best experience, we kindly ask for 48 hours’ notice to cancel or reschedule your appointment.

Late Cancellations Appointments cancelled with less than 48 hours’ notice will incur a 50% fee of the scheduled service.

Running Late If you’re running late, please call or text us. We’ll always do our best to accommodate you, though some services may need to be adjusted or rescheduled.

No-Shows To respect the time reserved for you, no-shows will be charged 100% of the scheduled service.

We understand that life happens—emergencies and illness can arise unexpectedly. Please reach out as soon as possible, and we’ll do our best to support you while still caring for the needs of our team. Thank you for respecting our policies and helping us provide exceptional care to all guests.

Luxury Brands We Love

At home care with professional products is key to maintaining and enhancing your in salon/spa treatments. The luxury brands we carefully selected to partner with and carry on our shelves stand behind their products!

Refunds If you are not 100% satisfied with your purchase you have up to 30 days to return your items with the original receipt for a refund. Products must be at least 3/4 full to qualify. Exchanges Did you purchase or receive the wrong product? We are happy to exchange unopened, unused product within 30 days of the original purchase date with a receipt. Any products with defective packaging or mechanisms will also qualify for an exchange or refund.

Thank you for supporting our local business!